Terms and Conditions
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Operator and contact
AutoOps Lab is the trading name of Ilya Ovtsyn, a sole trader operating from West Ealing, London, W13 0FU, United Kingdom. Contact hello.autoopslab@gmail.com.
Website information and demonstrations
The website explains scoped enquiry automation for UK trade and service businesses. Its demonstrations are fictional examples, not client work. A workflow may capture an enquiry, save a record, acknowledge receipt and alert a team. The business retains control of customer responses, quotations and bookings. An automated acknowledgement is not a quotation, appointment or booking confirmation.
Demonstrated tools are examples, not a commitment that a particular integration or result will be available for your business. The suitability of your existing tools and the steps your team needs are assessed separately.
Enquiries and separately agreed paid work
Submitting either the workflow-review or onboarding form does not create a paid service contract or booking, require you to buy services, or authorise account connections, payments or deployment. We will review your enquiry and respond by email. There is no guaranteed enquiry response deadline; this does not change statutory deadlines for privacy-rights requests.
Paid services, deliverables, responsibilities, access arrangements and commercial terms are separately agreed in writing. These website terms do not replace or change a service agreement or data-processing agreement. Any prices, refund rules, warranties, support commitments or liability caps belong in the separate agreements, where agreed.
Accounts and personal information
Client-owned production accounts are the default. Any AutoOps Lab-managed service must be explicitly agreed. The written project scope establishes account ownership, authorised access and each party's responsibilities. For any agreed project, workflows must be tested with sample data and activated only after the client's explicit approval.
AutoOps Lab is the controller for its own business enquiries. Where we act as a processor handling personal information on a client's instructions, appropriate written data-processing terms and provider arrangements must be in place before relevant live processing. Account ownership alone does not determine controller or processor status. See our Privacy Policy for our own enquiry handling.
Acceptable use and content
Use the website and enquiry routes lawfully. Do not attempt unauthorised access, disrupt the site, impersonate others or submit malicious or unlawful content. Do not send passwords, two-factor codes or API keys through enquiries. Please also leave out unnecessary sensitive information and customer records.
Check permission with the operator before reusing the branding, images or videos, as these website terms neither grant that permission nor confirm ownership or licensing rights.
External links and services
Enquiry links open Tally forms. The email link opens your email application for contact with our personal Gmail account. Tally owner notifications send form answers to that account. Make and Airtable integrations are planned rather than part of our current enquiry route. Client project tools depend on the agreed scope; the fictional demo does not establish any client’s setup.
External providers have their own terms and privacy information and control their services’ availability. AutoOps Lab remains responsible for its own handling of information and agreed obligations. See our Privacy Policy for details.
Availability and limitations
Website information is general introductory material; suitability for a specific workflow must be assessed before any service is agreed. The site's availability is subject to interruptions for maintenance or technical issues, so uninterrupted access is not guaranteed.
Nothing in these terms excludes liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Nothing removes applicable statutory rights. Project-specific responsibilities or limitations are agreed separately, subject to applicable law.
Applicable law and disputes
These website terms use the law of England and Wales, subject to applicable mandatory protections and statutory rights. They do not restrict any right a consumer has to bring a claim in their home jurisdiction or require disputes to be heard exclusively in a particular court. Contact the operator first if you have a concern.
About these terms
These terms cover website use and enquiries. Any paid services are governed by separately agreed contracts. We may update these website terms; the date above identifies the latest version. An update does not retrospectively change a separately agreed service contract.
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